Last updated: 28 October 2026

Overview

"The Satkar" (thesatkar.com and sos.thesatkar.com) is owned and operated by Xnetic Solutions Private Limited (CIN: U74900UP2007PTC034085), having its registered office at 2nd Floor, JP Tower, Plot No. 117, Keshav Nagar, Faizullaganj, Sitapur Road, Lucknow, Uttar Pradesh 226021, India. In these policies "we", "us" and "our" mean Xnetic Solutions Private Limited.

This policy applies to food and beverage orders placed through our Scan & Order service and at our cafes.

Cancellation

Since food is prepared fresh on order, an order cannot be cancelled once it has been confirmed and sent for preparation.

If we are unable to fulfil a confirmed order (for example, an item is unavailable), we will cancel the order and refund the amount paid.

Refunds

• Refunds are issued only for valid orders. A valid order is a genuine order for which payment has been received by us and the issue has been verified by our team.
• Refunds may be given in cases such as: payment debited but order not confirmed, duplicate payment for the same order, order cancelled by us, or a verified issue with the items served (wrong or missing item).
• Refunds are not given for change of mind after the order is confirmed, or for orders that were prepared and served as ordered.

How refunds are made

Online payments are refunded to the original payment method (UPI / card / net banking / wallet). Once a refund is initiated, it is normally credited within 5–7 working days, depending on your bank or payment provider.

If a payment fails or is debited without an order being confirmed, it is usually reversed automatically by the bank or payment gateway within the same timeline.

Payments made at the counter are refunded at the counter or as decided by the cafe.

How to request a refund

Write to [email protected] or call +91 522 796 6639 with your order / token number, date, cafe name and payment reference. You can also report the issue to the staff at the cafe counter. We aim to respond within 2 working days.