Last updated: 28 October 2026

Who we are

"The Satkar" (thesatkar.com and sos.thesatkar.com) is owned and operated by Xnetic Solutions Private Limited (CIN: U74900UP2007PTC034085), having its registered office at 2nd Floor, JP Tower, Plot No. 117, Keshav Nagar, Faizullaganj, Sitapur Road, Lucknow, Uttar Pradesh 226021, India. In these policies "we", "us" and "our" mean Xnetic Solutions Private Limited.

This policy explains what information we collect when you use our website or Scan & Order service and how we use it.

Information we collect

• Details you give us while ordering, such as your name and mobile number.
• Order details: items, amount, date and time, cafe and order / token number.
• Payment status and transaction reference received from the payment gateway. We do not collect or store card numbers, CVV, UPI PIN or banking passwords.
• Basic technical data such as IP address and browser type, used for security and fraud prevention.

How we use it

To process and deliver your order, confirm payment and issue refunds.

To respond to your queries and complaints.

To prevent fraud and misuse, and to meet legal, tax and accounting requirements.

Sharing

We do not sell your personal information. We share it only with payment gateways and banks to process payments, with service providers who help us run the platform, and with authorities when required by law.

Data security and retention

We use reasonable technical and organisational measures to protect your information. We keep order and payment records for as long as needed for the purposes above and as required by law.

Cookies and storage

Our ordering pages use your browser's local storage to keep your cart and order session. We do not use this for advertising.

Your choices

You may ask us to access or correct your information by writing to [email protected].

Contact

For any privacy concern or grievance, write to [email protected] or call +91 522 796 6639.